FREQUENTLY ASKED QUESTIONS

All products we carry and sell are top quality from well-know world manufacturers.

Yes, we do. Please contact us to +074 798 982 92 or by e-mail info@iamfloorball.co.uk for additional information.

Yes, we do take orders via phone and sent out orders as soon as we receive a prepayment.

No, you don’t have to, as you can complete your order as a guest.

To find a product you wish to buy you can either search by product description or by product name using the search facility located in the top right hand corner of the page. Alternatively you can browse by using categories displayed in main menu or in the middle of the website. This will guide you to a product listing and when you click on a product this will take you to the product page. From the product page you can add the product to your basket.

Once you have your items in your bag, you can then choose matching length and side stick and increase the quantity by entering the desired amount. Then press ‘add to cert’ button. You will be redirected to checkout area where you can set the correct delivery and billing address for your order. Once you have chosen the delivery method also choose one of offered payment methods and clicked on the ‘place order ‘ button. You will be taken to payment page.

We accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, and PayPal.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to iamfloorball.co.uk system for your order.

Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought. At this time you will also be sent a confirmation by email re-stating the details for your records. Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed.

For queries relating to online orders or information on the website you can contact us by filling contact us form here on the right or writting on info@iamfloorball.co.uk or call by +074 798 982 92.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

  • I Am Floorball Ltd
  • 34 Shepherd Street,
  • Leonards-On-Sea,
  • TN38 0ET.

We would recommend that you return your items via registered post and obtain sufficient postal insurance in case your item goes missing on its way back to us. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. Items should be returned in perfect condition, with their original packaging and the labels attached.

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. Please refer to our Privacy Policy for additional information.

CONTACT US

Phone:

+074 798 982 92

Email:

info@iamfloorball.co.uk

CONTACT US OFFLINE FOR ANY QUESTIONS